What this page covers, and what it does not
This page is about a gym’s subscription to Liftsol.
If you are a gym member and you want a membership fee refunded, that is between you and your gym. Your gym set its own fees and its own refund policy; Liftsol only recorded the payment. We cannot refund a membership fee, and we have no authority to tell your gym to. Ask your gym directly.
Cancelling your subscription
You can cancel at any time. Tell us and we will confirm the date it takes effect and what, if anything, is still owed.
There is no notice period. The subscription runs to the end of the month you have paid for and then stops. We do not bill again, and we do not ask for a reason.
Before you cancel, export your data. It is one action from the dashboard and does not need us. See section 6.
When a refund applies
A gym on its first subscription can ask for a full refund within 14 days of paying, for any reason, and we will not argue about it.
After that window we do not refund part of a month. Cancel whenever you like and the service keeps working until the period you have paid for ends.
If something on our side went wrong
Separately from any general refund policy: if you were charged in error, whether billed twice, billed after cancelling, or charged the wrong amount, tell us and we will put it right. That is a mistake to correct, not a refund to negotiate.
Message credits
WhatsApp messages and SMS are paid for by us to the networks at the moment they are sent, so a message that has already gone out to your members cannot be returned.
An unused message allowance is not refundable and does not carry over. It resets at the start of each month.
Your data after cancelling
Cancelling does not immediately destroy your data, so that a gym which cancels by mistake or changes its mind is not left with nothing.
A cancelled account stays available for export for 30 days.
When you do want it gone, the data deletion page sets out exactly what is removed and what has to be kept for financial records.
How to ask
Message 0342 069 9570 on WhatsApp or email info.liftsol@gmail.com. Tell us the gym name and what you want to happen, and you will get a straight answer about your account rather than a form.